My replacement Triad Alpha (Dark Skin version) came in the mail yesterday. She arrived in good condition without any major flaws.
She is able to sit just fine. She is able to pose just as well as my other Alphas.
She is a welcomed addition here, and she is making friends already.
Here are all of my Alphas and my Omega.
In my previous post, when I said "Sheesh, even my Otaku can sit down without falling apart!", I should have known that I was tempting fate. I wanted a photo of all of my Triad figures together. I posed the others, and then very carefully and very slowly began to pose my Otaku in a seated position, while her leg very slowly fell off.
There is no snapping this one back on, it is broken. I'm not too upset about it because I knew that if I continued to try to pose her, it was just a matter of time before this would happen. So she is going to my dolly infirmary and one day, I will attempt to repair her.
I want to give kudos to Big Bad Toy Store for their excellent customer service while taking care of the situation with my defective Alpha. I received a quick reply to my initial email asking for photos of the defective figure, and once I sent the photos I received another quick reply asking if I wanted a refund or an exchange. I had to think about that one for a while, but decided that I really did want this figure in my collection, so I asked for an exchange and hoped for the best. I received my UPS return label shortly thereafter. I did not have to go to the Post Office. Wooohooo! I returned the figure, and the day after it was delivered to them, they shipped my replacement. I've been ordering from Big Bad Toy Store for years and never had a problem with any of the merchandise until now (not their fault - the figure had manufacturer defects). They have always been great to deal with and they are one of the few companies that I trust with pre-orders. I'm glad that they were able to resolve this issue quickly with minimal inconvenience on my part.
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